Frequently Asked Questions

We offer a wide range of products, including Quartz, Sintered Stone, Sintered Wall and the Hachi Flushmount Sink™.

Explore our full collection at our showroom located at 170 Woodlands Industrial Park E7, Singapore 757871.

We are open daily from 9:00am - 8:00pm.

iQuartz surfaces are versatile and suitable for various applications throughout the home. They can be used for kitchen countertops, backsplashes, feature walls, bathroom vanities, and even toilet walls, providing both functionality and style.

Yes, we offer customization to fit your exact needs. The slab will be cut to your required dimensions, including adjustments for corners or fittings. This ensures proper sizing and a smooth installation.

Yes, our pricing includes on-site measurement, fabrication, and installation to ensure a complete and hassle-free service.

Our lead time is generally 3-4 days for standard kitchen and vanities.

Pro tips to extend the life of countertops

1. Tackle tough stains carefully

   • For tougher stains, use a mixture of baking soda and hot water applied with a soft cloth.

   • Avoid scrubbing too hard and using scoring pads or steel wool.

2. Avoid excessive impact

   • Avoid hitting the edges or corners with heavy items to prevent chipping or cracking.

3. Protect from prolonged sun exposure

   • Extended exposure to direct sunlight can fade or discolour quartz.

   • Use blinds or curtains to protect surfaces that get a lot of sunlight.

4. Regular Polishing (Optional)

   • While quartz doesn't need frequent polishing, using a quartz-safe polish occasionally can enhance its shine and keep it looking new.

Guide to cleaning Sintered Stone

1. Wipe & clean with a damp cloth in regular detergent and water.

2. To avoid surface from scratching, only use cloth made of soft fibers.

3. Use CIF for heavier dirt and always rinse well with plenty of water.

Our tips & tricks to keeping our Leather Finish Quartz looking brand new

1. Do not use acid or chemicals

   • Avoid alcohol, thinner and WD40.

   • Use a mixture of mild soap and water for general cleaning instead.

2. Immediate spill cleanup

   • Quickly clean spills to prevent staining.

   • Use a gentle cleanser for tougher stains, if necessary.

3. Protection from heat & scratches

   • Use trivets or hot pads for hot cookware to prevent thermal shock.

   • Use cutting boards to avoid scratches and prevent damage from sharp objects.

Our warranty coverage varies by product type. You'll find the specific warranty documents for each product in the Support section of our website.

Thank you for choosing iQuartz!

To claim your warranty, please follow the steps below:

1. Click the link here.

2. Enter your installation address in the search by address bar and click the search button.

3. Click the photo of your installation.

4. Click the "Claim warranty" button on the right.

5. Fill in the form and submit.

Once submitted, your warranty will be registered with iQuartz.

Upon submission, you will receive an automatic iQuartz Warranty Registration acknowledgement email.

If you wish to redeem a free gift, please follow the steps in the email and leave us a review on Google/Facebook/Instagram.

Thank you for submitting your iQuartz warranty and review online!

We are pleased to inform you that a complimentary gift will be mailed to your registered address within one month.